How to Protect Yourself from Online Scams
In today’s digital age, shopping online has become effortless. One click, and the beauty of Banarasi craftsmanship arrives at your doorstep. But along with convenience comes caution. The rise of fake pages, cloned websites, and online scams has made it essential for shoppers to stay alert.
At Mantavya Banaras, our customers are the heart of everything we do. Your trust means more to us than any sale, which is why we want to help you stay safe while you shop, and also share how we, as a brand, act when such incidents occur.
1. Shop Only from Verified Sources
Always make sure you’re buying from official channels.
Mantavya Banaras sells only through our official website and verified social media pages.
Cross-check the URL, even a small spelling difference can mean a fake page.
If in doubt, message us on our official handles before placing an order.
2. Watch Out for Fake Profiles and Impersonators
Scammers sometimes create lookalike accounts using our images, logo, and name.
Check for the verified tick, number of followers, and brand tone.
Mantavya Banaras will never ask for your payment details or personal information via DM.
3. Never Pay to Personal Accounts
We only accept payments through secure gateways visible on our official website.
Avoid UPI or direct transfers to personal names or random numbers.
If someone rushes you to “make payment immediately”, take a step back and verify first.
4. Expect Transparent Communication
Authentic brands share clear updates at every step.
You’ll always receive order confirmation, tracking details, and official contact numbers.
Silence or excuses after receiving payment is a major red flag.
5. Safeguard Your Personal Details
Protect your information the same way you’d protect your jewelry box.
Never share OTPs or card details.
Use strong passwords and enable two-factor authentication.
What To Do If You Get Trapped in an Online Scam
Even with precautions, mistakes can happen and that’s okay. What matters most is how you respond.
Stop all communication with the scammer immediately.
Take screenshots of all chats, payment confirmations, and fake pages.
Report and block the fraudulent account on Instagram or Facebook.
Contact your bank right away to freeze the transaction.
File a complaint on the National Cyber Crime Reporting Portal.
Reach out to us at 📩 [https://mantavya.co.in/ or our Instagram page - https://www.instagram.com/mantavyabanaras?igsh=MTM4d2M2bnRjeWcwbQ==], so we can help you report and alert others.
What Mantavya Banaras Does When Customers Get Trapped
We understand how distressing it feels when a customer falls victim to a fake account posing as us. While we may not have control over impersonators, here’s what we, as a brand, actively do:
Verify and Acknowledge Quickly:
As soon as a customer alerts us about a scam page, we verify the details and acknowledge the issue immediately.
Report Impersonation:
We file impersonation reports on Instagram, Facebook, and Google to ensure the fake page gets taken down as soon as possible.
Assist with Documentation:
We help victims by providing screenshots, official communication proof, and brand verification statements if needed for cyber complaints.
Alert Our Community:
We make public posts and stories to warn others about the fake page, because awareness saves more people from falling into the same trap.
Strengthen Digital Verification:
Our team constantly monitors social media for suspicious profiles using our name, ensuring authenticity remains protected.
Offer Emotional & Practical Support:
We know losing money or data can feel frustrating. We approach every such situation with empathy and guide customers patiently through recovery steps.
A Note from Mantavya Banaras
At Mantavya Banaras, every saree is woven with care and every relationship with trust.
The digital world can be unpredictable, but together, we can make it safer.
Let’s shop consciously, verify before we trust, and always choose authenticity over urgency.
Stay alert. Stay aware. Stay beautiful.
With love and care,
Team Mantavya Banaras